GENERAL TERMS AND CONDITIONS

These terms and conditions apply to all training, coaching, and online courses organized by INGE and offered through this site https://ingecurls.com. Participants who purchase a ticket for live trainings, coaching or an online course agree to these terms and conditions.

Article 1. Definitions

1.1 INGE, statutorily established in Amsterdam and with offices in Amsterdam, at the

Wannepad 106 (1066HZ), registered in the trade register of the Chamber of Commerce in Amsterdam under number 81704488.

1.2 The customer: The other party of INGE, which has entered into an agreement with INGE for the purchase of one or more (online) products or services.

1.3 Products and services: All (online) products, services and programs offered by INGE.

1.4 Order: an order to INGE to supply (a) certain product(s)/service(s) offered on its website whereby the customer agrees to our General Terms and Conditions.

1.5 Agreement: Obligatory, multi-sided legal act in the form of an agreement of will between INGE and the customer or several parties aimed at creating obligations.

1.6 Website: the website of INGE at www.ingecurls.com including successive pages.

1.7 Terms: the terms and conditions set out below, consisting of the entirety of provisions as described below.

2.1 All offers, orders and agreements concluded using the INGE website shall be governed by these General Terms and Conditions of Sale (hereafter: Conditions) of INGE, to the exclusion of any other general terms and conditions.

2.2 The provisions of these Conditions may only be departed from in writing. If any part of these Conditions is waived, the remaining provisions will remain in full force.

2.3 All rights and claims, as stipulated in these Terms and Conditions and in any other agreements for INGE, will also be stipulated for intermediaries and other third parties engaged by INGE.

Article 3. Agreements and conditions for participation in online courses, training and consultancy

3.1 Both individuals, employees and entrepreneurs can participate in my online courses, training, coaching and consultancy programs that I offer.

3.2 An agreement is automatically created after acceptance of the order of a customer by INGE. INGE is entitled to refuse orders or to request additional information. If an order is not accepted, this will be communicated to the customer, stating the reason.

3.3 In my online courses, trainings, events and coaching sessions I share my knowledge, experience and tools related to hair care. You need to set aside enough time for the online courses, training, events, and coaching and consultancy sessions, as well as for the assignments and implementation. I cannot guarantee that taking my online courses, trainings, events, and coaching and/or consultancy will generate success in your life. However, I will make an effort that you have the right tools to successfully take and complete my online courses, trainings, coaching, events and consultancy. And I will be there for you within the limits during the duration of the online course, training, coaching, events and consultancy. The support I offer depends on which package you purchase. The support is described on the respective pages that deal with the online course, training, coaching, events or consultancy.

3.4 Coaching, and consultancy sessions can be cancelled up to 24 hours in advance and then you can schedule a new appointment. A new appointment must always take place within the period of 1 year after the purchase of the online course, or training. I do not guarantee that I will have space in my schedule to make up a meeting. If you cancel the session later than 24 hours in advance, the session is cancelled and cannot be made up. You will then owe 100% of the amount.

3.5 If you, as a participant of the Inge’s online course or Coaching, cannot attend one of the parts of the program, it is not possible to cancel or catch up at a later time, and 100% of the participation fee will be charged. It is not possible to let someone else participate through your participation in the Inge’s online course or Coaching.

3.6 You can move your participation in a meeting, event or live training to another already planned date. This is possible free of charge up to one month before the start of the meeting. After that, 50% of the invoice amount will be charged between one month and one week before the start of the meeting. Within one week before the start of the meeting, 100% of the participation fee will be charged. Please contact info@ingecurls.com for more information. Unless otherwise indicated and communicated. It is possible to let someone else participate with your ticket. You must arrange this yourself, see 2.8. I appeal here to the law “purchase on distance” – exceptions.

3.7 If you are a participant in a multi-day live training or event and you are unable to attend one of the days, it is not possible to cancel your participation. Even if you do not show up, the full participation fee is due. Unless you cannot attend all days and this has been communicated between one month before the start of the first live training or event for which you purchased a ticket. See 3.8. Unless otherwise indicated and communicated.

3.8 If you are unable to attend a live training course or event for which you have purchased a ticket, it is possible to transfer your ticket to someone else. In this case please contact me via info@ingecurls.com, so I know who will take your place and will participate in the live training or event. As a participant, you yourself nominate a replacement participant. I will not resell your ticket for you.

3.9 If a live training course or event cannot take place due to circumstances I will offer each participant a ticket for a subsequent equivalent live training course or event. I will ensure that each participant will be informed in time of the new date and location. If the date and/or locations of an event are changed, this does not entitle the participant to a refund, but to a ticket for an equivalent live training course or event within 12 months.

Article 4. Prices

4.1 The prices mentioned for the products or services are in Dollars, exclusive of VAT and exclusive of any shipping costs, insurance costs, statutory contributions and other government levies, any costs to be incurred in the context of the agreement, including travel and accommodation, shipping and handling costs, unless otherwise indicated.

4.2 For orders of products within the Netherlands shipping costs are calculated.

4.3 For orders of products outside the Netherlands, the Customer shall also be liable for any shipping and/or insurance costs, sales tax and/or import duties.

4.4 INGE cannot be held liable for price indications that are obviously incorrect, for example as a result of obvious import, typesetting or printing errors. No rights may be derived from incorrect price information.

Article 5. Payments

5.1 Payment can be made in (one of) the way(s) as indicated during the ordering process (in one go or in installments). If you pay the participant fee in instalments, the obligation to pay continues even after completion of the online course, training, coaching, events or consultancy. Further (payment/order) conditions may be attached to the order of a client. After placing an order the customer will immediately receive a confirmation by e-mail with the total costs, including shipping costs. Payment is always done in advance.

Payment is possible by:

1. Creditcard and paypall

2. In case of payment in advance by bank transfer, payment must be received in full by INGE within seven (7) days of the order date, after which the order will be shipped or the service provided.

5.2 Payment shall be made without discount or offset within seven (7) days of the invoice date. The customer authorizes INGE to perform all actions necessary to effect payment by the method chosen by the customer.

5.3 In the case of payment by bank, the date of payment shall be the date of crediting INGE’s giro or bank account, respectively.

5.4. The monthly payment of the membership and term option works by direct debit. Your membership will be renewed automatically for you so that you will not have to worry about it any more.

5.5 You can stop the direct debit of your membership per month. You cannot stop the direct debit for the instalment payments. At the time you as a customer want to stop the membership you only need to send an email to info@ingecurls.com and your subscription will be cancelled free of charge. There is a notice period of one month. If you pay per year you cannot cancel per month.

5.6 If you are behind with payments, I reserve the right to cancel a consultancy or coaching session, deny participation and suspend my obligations, until you have paid the relevant term(s). After payment, you may make a new appointment for the call, but the call must take place within the duration of the online course, training, coaching, and event. I do not guarantee that I will have space in my schedule to make up a conversation. Training days as part of an online course, training, coaching, or event cannot be made up due to non-payment.

All judicial and extrajudicial costs resulting from non-payment are borne by the client/participant. The extrajudicial costs are 15% of the outstanding claim.

5.7 Offers, prices or quotes do not automatically apply to future programs or quotes.

5.8 I am at all times entitled to increase the fee or the price without the Principal having the right to dissolve the agreement for that reason, if the increase is the result of a power or obligation under the law or regulations or is caused by an increase in the price of raw materials, wages etc. or on other grounds which could not reasonably have been foreseen at the time the agreement was entered into.

5.9 I can cancel a registration without giving any reason, after which the full invoice amount will be refunded.

Article 6. Delivery

6.1 When purchasing one of the online services or products, INGE will endeavour to deliver the product or service immediately after payment. However, INGE is not obliged to do so.

6.2 INGE shall strive to ship physical products within one (1) business day (unless otherwise agreed) after receipt of payment. However, Inge shall not be obliged to do so.

6.3 The deadline for delivery is thirty (30) days after the order is placed, except to the extent that the delay cannot be attributed to INGE. If you have not received your order within a reasonable period of time (± 5 working days), please

we ask you to inform us by return, but no later than ten (10) working days after placing the order, by e-mail. Complaints made after this period will not be processed.

6.4 If the delivery either by (temporarily) out of stock, or for other reasons delayed, or if an order is not or only partially carried out, the customer receives them no later than seven (7) days after the order was placed. In this case, the customer has the right to cancel the order without charge. In that case INGE will take care of reimbursement.

Article 7. Retention of title

7.1 The ownership of delivered products shall not be transferred until the customer has paid all amounts due by the customer to INGE under the agreement(s) concluded in respect of the delivered products.

Article 8. Returning, exchanging or cancelling products

8.1 Any order for a service or product may be cancelled, without payment of a penalty and without giving any reason, if not yet shipped, within twenty-four (24) hours after the order has been placed. To do so, please send an e-mail to info@ingecurls.com. Your order cancellation will be confirmed by e-mail. If you have already paid for your cancelled order, INGE will refund the amount paid no later than fourteen (14) days. INGE will ensure prompt reimbursement in such case.

8.2 If the order has not been cancelled and/or returned within the specified period, the Customer shall be liable for payment. In this case INGE is entitled to pass on the total costs to the customer.

8.3 Should you be dissatisfied with the online courses, trainings, events, coaching, or online consultancy or the support provided by me, you must let me know as soon as possible by sending me an email. I will then receive from you a clear description of the complaint, so that I am able to respond and if the complaint is justified to correct it. A complaint that is not clearly described, I can not take into consideration.

8.4 Complaints must be reported to me within 14 days after attending a particular online course, training, event, consultancy or coaching. If you report the complaint later, you will no longer be entitled to repair, replacement or compensation.

8.5 Submitted complaints will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, a response will be given within the period of 14 days with a notice of receipt and an indication of when you can expect a more detailed answer.

8.6 Even if you send a complaint, your obligation to pay remains.

Article 9. Liability

9.1 If INGE should be liable, its liability shall be limited to what is provided for in this clause.

9.2 INGE shall not be liable for loss of any kind arising because INGE has relied on incorrect and/or incomplete information provided by or on behalf of the Customer.

9.3 Should INGE be liable for any loss, INGE’s liability shall be limited to a maximum of the invoice value of the order, or at least to that part of the order to which the liability relates.

9.4 INGE’s liability will in any case be limited to the amount paid out by its (professional) liability insurer, increased by the excess applicable to INGE where appropriate.

9.5 INGE shall be liable only for direct loss and shall exclude any liability for any other loss or damage, however named, including consequential loss, injury and loss of profits.

9.6 In particular, INGE excludes any liability for loss arising from or related to any unlawful act or omission or failure to perform an obligation by any subordinate or independent auxiliary person engaged by INGE in the performance of the work commissioned by the Customer, to the extent that no rules of mandatory law oppose this.

9.7 The limitations of liability included in this Article shall not apply if the loss is due to intent or gross negligence of INGE.

9.8 All online courses, trainings, coaching, events and consultancy are intended to help you (the participant) realize your full potential with your hair. I cannot give you any guarantees about the results. What you do with the knowledge I offer is entirely up to you. I can and will only help you by sharing my knowledge, experiences and strategies.

9.9 All products and services I offer are developed by me for educational and informational purposes. Nothing in the online courses, trainings, events, coaching, consulting, or in any of my content is a promise or guarantee of specific results. I do not offer medical advice. Making decisions based on the online courses, trainings, events, coaching, consultancy, products presented by me is done voluntarily and under the full responsibility of the participant (you). I advise you to contact your doctor before you start taking drastic actions, or perform actions that may have consequences in any form. In no way can I be held responsible for your decisions, actions and results, at any time and under any circumstances.

Article 10. Indemnification

10.1 INGE shall never be more liable to third parties for any loss arising during the performance of the agreement to which these Terms and Conditions apply than INGE is to the Customer.

10.2 The customer shall indemnify INGE against any further liability and shall where possible stipulate a corresponding indemnification for INGE in its agreements with third parties.

10.3 The customer will fully indemnify INGE against claims for damages by third parties based on infringement of intellectual property rights through the use of designs, images, drawings, models,

Article 11. Force majeure

11.1 In cases of force majeure INGE shall be entitled, at its option, to suspend performance of the Customer’s order or to dissolve the contract without judicial intervention, by informing the Customer of this in writing and without INGE being liable to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness.

Article 12. Intellectual property

12.1 Without written consent of INGE, the customer shall not alienate, show or otherwise make use of the designs, documentation, information, roadmaps, software, quotations, etc. (hereinafter: documents) provided by INGE to third parties. The Client is permitted to reproduce these documents for its own use insofar as this is reasonably required for the purposes of the engagement.

12.2 Unless otherwise agreed, copyright and all other intellectual property rights in respect of these documents shall remain with INGE.

12.3 It is also not permitted to sell the knowledge gained commercially or to include it in one’s own online course, event, training or coaching unless I have given written permission.

Article 13. Materials and products

13.1 I strive to keep the materials accessible to my participants online for life, but I cannot guarantee this. If I am going to remove the materials, or move them to another url, I will always notify you 3 (three) months in advance by email so that you are able to download or otherwise preserve them. I will always send this notice to the last email address that you provided to me. Failure to provide a new email address is at your risk.

13.2 It is possible that I recommend products of third parties. I always act as an intermediary for those products and am therefore never party to the agreement between you and the providers of the products. The general terms and conditions of the providers of the products apply to the use of the products. I advise you to read these general terms and conditions carefully.

Article 14. Complaints

14.1 If you are dissatisfied with the online courses, trainings, events or online consultancy or the support from me, you must let me know as soon as possible by sending me an email. I will then receive from you a clear description of the complaint, so that I can respond and if the complaint is justified rectify it. A complaint that is not clearly described, I can not take into consideration.

14.2 Complaints must be reported to me within 14 days of attending a particular online course, training, event, consultancy. If you report the complaint later, you will no longer be entitled to repair, replacement or compensation.

14.3 Submitted complaints will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, a response will be given within the period of 14 days with a notice of receipt and an indication of when you can expect a more detailed answer.

14.4 Even if you send a complaint, your obligation to pay remains.

Article 15. Secrecy/Privacy

15.1 Both parties are obliged to keep all confidential information they have obtained in the context of their agreement from each other or from another source confidential. Information shall be deemed to be confidential if this has been communicated by the other party or if this results from the nature of the information.

15.2 The personal data that reach INGE through the Site will be treated with care and confidentiality. Data will only be used for the purpose indicated. In doing so, INGE will comply with the applicable privacy legislation, in particular The Data Protection Act.

Article 16. Applicable law and competent court

16.1 All rights, obligations, offers, orders and agreements to which these Conditions apply, as well as these Conditions, are exclusively governed by Dutch law.

16.2 If by court order one or more articles of these Terms and Conditions are declared invalid

1. other provisions of these Terms shall remain in full force and effect;

2. INGE and the Customer shall consult together in order to agree on new provisions to replace the void or annulled provisions, taking into account as far as possible the purpose and meaning of the void or annulled provisions.

16.3 All disputes between parties will be exclusively submitted to the competent court in the Netherlands.

Article 17. Amendments to the conditions

17.1 I am authorised to make changes to these conditions. These modifications shall enter into force at the time announced.

17.2 I will send you the amended conditions in good time by e-mail. If no time is indicated, the amendments will enter into force for you as soon as you have received the amendment.